Our interactive and highly participative training courses provide a strong appreciation of relevant subject areas while also highlighting practical considerations associated with the delivery of performance improvement and change. Our programmes are designed to promote: (i) a clear understanding of underlying principles and (ii) their practical application within different workplace settings. Some examples include:

• Coaching & Feedback

  A fundamental requirement for effective people management, this course assists participants in identifying coaching requirements, providing feedback and encouraging a culture/environment which promotes effective coaching, feedback and ongoing learning.

• Effective Communication

  Recognising that this skill is of critical importance in supporting organisational effectiveness, the course allows participants to discover their communicative style by applying the FORTE™ strengths communication tool. Elements include communicative style, adaptation, interpersonal perceptions and credibility.

• Interview Skills & Competency Based Interviewing

  Reflecting the criticality associated with selection decisions, this course allows participants to identify core role/competency requirements, understand competency based interview techniques and develop pertinent interview probes/questions. Legislative and related requirements are also addressed to develop participants’ interview skills.

• Maximising Team Performance

  The requirement to utilise resources effectively is fundamental to the success of any organisation; this course provides managers with the skills necessary to optimise the return on human capital investments. Elements include team development, identification of individual/team strengths, productivity enhancement, performance improvement, recognition, reward and sustaining high performance.

• Managing Time & Stress Reduction

  As a failure to promote effective time and stress management not only reduces productivity but may also lead to vicarious liability claims, this course is designed to mitigate risk and enhance organisational performance. Elements include positive thinking, ‘exhausters’, ‘energisers’, ‘dynamic energy’ and how to simultaneously attain personal goals and work-life balance.

• Emotional Intelligence

  Reflecting greater sophistication in employer expectations and employees’ intrinsic needs, this course aims to promote personal growth while simultaneously supporting organisational productivity. Participants complete an emotional intelligence questionnaire while needs based learning/reflection addresses areas including self-awareness, assertiveness, problem solving, stress management, individual and team development, etc.

• Command Skills

  Vital within any organisation, command skills are necessary to support action planning and the achievement of strategic goals/objectives. Participants develop the confidence necessary to: ‘step up’, plan, engage and drive the achievement of results. As such, this course is designed to help managers to act as leaders, i.e. in proposing plans, gathering feedback, risk taking and implementation.

• Communicating with Direct Reports

  As a foundation for establishing trust and productivity improvement, this course in ‘communicating with direct reports’ supports team development by promoting effective coaching, one-to-one and team communications. Training covers e.g. the characteristics of effective communications, successful planning, productivity enhancement and dealing with difficult/conflict situations.

• Performance Management

  Training in performance management and development supports managers in understanding the importance of proactive people management and its centrality to their role as leaders within an organisation. Elements include; the development of performance management styles/behaviours, effective performance reviews, giving and receiving feedback, performance and development planning, implementation and monitoring, self-evaluation and the management of expectations.

• Conflict Resolution

  Designed to ensure that organisational cultures remain supportive and contribute to productivity improvement, this programme helps participants to address issues which can adversely affect motivation, performance and workplace morale. Elements include negotiation, conflict resolution and how to achieve ‘win-win’ outcomes. Participants also gain key insights into their personal disposition through the completion of the ‘Thomas Killman’ psychometric tool.

• Business Ethics & Compliance

  In emphasising the importance of brand reputation, consumer trust, organisational culture and leadership responsibilities, this programme promotes a clear understanding of ethical responsibilities and compliance requirements. Elements include: ethical responsibilities, consumer and public expectations, ethical dilemmas and pressure for results, conflicts of interest, gifts and gratuities, organisational culture and ethical compliance, etc.